Raymour & Flanigan is one of the most well-known furniture retailers in the United States, offering an extensive selection of furniture, home decor, and mattresses. The company has built a strong reputation for providing quality products at competitive prices, as well as offering excellent customer service and a variety of financing options. Founded in 1947, Raymour & Flanigan has grown into a household name in the furniture industry, serving customers throughout the Northeastern and Mid-Atlantic regions.
In this comprehensive article, we will explore the history of Raymour & Flanigan, its product offerings, customer services, and business model. We will also discuss the company’s commitment to sustainability, its reputation for customer service, and the various ways it caters to a wide variety of customers. Additionally, we will answer common questions about the company and its offerings in the FAQ section.
History and Overview of Raymour & Flanigan
Raymour & Flanigan was founded in 1947 by two brothers, Bernard and Arnold Flanigan, in Syracuse, New York. The company originally started as a small family-run furniture store, offering a modest selection of home furnishings. Over time, Raymour & Flanigan grew and expanded its reach to various regions, primarily in the Northeastern and Mid-Atlantic United States, where it now operates more than 100 showrooms. The company has achieved remarkable success by focusing on its commitment to quality, affordability, and customer service.
From the very beginning, Raymour & Flanigan emphasized providing customers with high-quality furniture, offering a mix of traditional and contemporary designs to suit various tastes. The company was one of the first furniture retailers to offer financing options, helping customers purchase furniture on credit, which was a major draw for buyers looking to furnish their homes without paying upfront.
Raymour & Flanigan’s Product Offering
Raymour & Flanigan offers a vast selection of home furnishings, from sofas and sectionals to dining room sets, bedroom furniture, and home office pieces. The company is known for its wide range of styles and designs, ensuring that customers can find furniture to suit their specific needs, whether they are looking for traditional, modern, or contemporary designs.
1. Living Room Furniture
Raymour & Flanigan offers a variety of living room furniture, including sofas, sectionals, armchairs, recliners, and coffee tables. Whether you are looking for a large sectional to accommodate a family or a more compact sofa for a small apartment, the company has something to fit every space. Additionally, the company’s sectionals are available in various sizes and configurations, so customers can create the ideal arrangement for their living space.
In addition to sofas and sectionals, Raymour & Flanigan provides recliners and accent chairs for customers looking for a more personalized seating experience. Recliners come in various styles, including power recliners and manual versions, and are available in a range of fabrics and finishes.
2. Bedroom Furniture
Raymour & Flanigan also offers a wide selection of bedroom furniture. This includes bed frames, headboards, dressers, nightstands, and wardrobes. The company carries a variety of bed styles, including traditional wooden frames, modern upholstered beds, and platform beds. Customers can also find different sizes of beds, from twin to king, to ensure the perfect fit for any bedroom.
For storage needs, Raymour & Flanigan offers a range of dressers and nightstands in different sizes and finishes, making it easy for customers to match their bedroom furniture with their personal style. Many of the company’s bedroom collections are designed to complement each other, allowing customers to create a coordinated and cohesive look for their space.
3. Dining Room Furniture
Dining rooms are another area where Raymour & Flanigan excels. The company offers a wide variety of dining room sets, including traditional wooden dining tables, modern glass-top tables, and smaller bistro sets for casual dining. The company also provides dining chairs, buffet tables, and china cabinets, so customers can furnish their dining room in a style that best suits their preferences.
Whether you’re hosting large family gatherings or simply enjoying dinner for two, Raymour & Flanigan’s dining room furniture provides versatility, quality, and functionality. Customers can choose from a variety of finishes and sizes, ensuring that they find the perfect pieces for their home.
4. Mattresses and Bedding
A significant part of Raymour & Flanigan’s offerings is its extensive mattress collection. The company carries a wide range of mattress brands, including Tempur-Pedic, Sealy, and Serta, in addition to its own private-label options. These mattresses come in various sizes, including twin, full, queen, and king, and feature various comfort levels to suit different sleep preferences.
Alongside mattresses, Raymour & Flanigan offers box springs, bed frames, and bedding accessories such as pillows, sheets, and mattress protectors. The company’s mattress selection is carefully curated to ensure that customers find the perfect combination of comfort and support for a restful night’s sleep.
5. Home Office Furniture
As more people work from home, Raymour & Flanigan has expanded its selection of home office furniture. The company offers office chairs, desks, filing cabinets, and bookshelves designed to accommodate the needs of home-based professionals. These pieces are available in various styles and finishes, allowing customers to create a productive and stylish home office.
Raymour & Flanigan’s home office furniture is built with functionality in mind. Desks come in various sizes and configurations, including those with built-in storage or multiple drawers for added organization. The company also carries ergonomic office chairs, designed to provide comfort and support during long working hours.
6. Outdoor Furniture
For those who want to create a comfortable and stylish outdoor living space, Raymour & Flanigan offers an array of outdoor furniture. From patio dining sets and chaise lounges to outdoor sofas and sectionals, the company has a variety of pieces designed to withstand the elements and provide comfort for outdoor relaxation.
Raymour & Flanigan’s outdoor furniture is crafted with durable materials such as aluminum, wicker, and wood, ensuring that pieces remain functional and attractive even in outdoor settings. The company’s outdoor collections come in a range of styles, from classic to modern, so customers can easily find the perfect furnishings for their patios, decks, or gardens.
Raymour & Flanigan’s Customer Services
Customer service is a cornerstone of Raymour & Flanigan’s business model. The company is committed to providing an exceptional shopping experience, from the moment customers walk into one of their showrooms to when their furniture is delivered to their homes.
1. Delivery and Setup
Raymour & Flanigan offers white-glove delivery service, ensuring that customers’ furniture is carefully delivered and set up in their homes. Delivery teams are trained to handle furniture with care and provide assistance with placing items in the desired location within the home. This service also includes the removal of old furniture, which adds convenience for customers.
In addition to white-glove delivery, the company also offers standard delivery options, which can be scheduled for a convenient time. Raymour & Flanigan’s delivery process is known for being punctual and efficient, helping customers avoid the frustration of missed appointments or delays.
2. Financing Options
Raymour & Flanigan offers a variety of financing options to help customers manage their purchases. The company provides flexible payment plans with no-interest financing for qualifying customers. By offering 0% interest for a set period, customers can purchase the furniture they need while spreading out payments over time. This is particularly beneficial for larger purchases, such as a full living room or bedroom set.
In addition to promotional financing offers, Raymour & Flanigan offers credit cards with special benefits for cardholders, including exclusive discounts and rewards.
3. In-Store Assistance
Raymour & Flanigan prides itself on providing personalized assistance to customers in its showrooms. Sales associates are trained to help customers find the best furniture for their needs, offering expert advice and product recommendations. Whether customers are looking for a single piece to complete a room or need assistance with furnishing an entire home, the staff is there to help.
The company’s showrooms also feature in-store displays, allowing customers to see furniture in a real-world setting before making a purchase. Many stores also offer design consultations, helping customers create a cohesive look for their home.
4. Online Shopping
In addition to its physical stores, Raymour & Flanigan also offers a convenient online shopping experience. Customers can browse the full catalog of furniture and home decor items on the company’s website, and purchase products directly online. For those who prefer to shop from the comfort of their home, Raymour & Flanigan’s online platform provides detailed product descriptions, customer reviews, and images to help guide purchasing decisions.
5. Returns and Exchanges
Raymour & Flanigan’s customer-friendly return policy allows customers to return or exchange furniture within a specified period if they are not satisfied with their purchase. The company understands that buying furniture is a significant investment, and they want customers to feel confident in their decisions.
Raymour & Flanigan’s Commitment to Sustainability
In recent years, sustainability has become an important focus for many companies, and Raymour & Flanigan is no exception. The company is committed to reducing its environmental impact through various initiatives. Raymour & Flanigan works with manufacturers to ensure that its products meet high environmental standards, and many of the company’s furniture collections are made with eco-friendly materials.
Raymour & Flanigan also strives to reduce waste through its recycling and furniture disposal programs. The company encourages customers to recycle old furniture whenever possible, and offers options for responsible disposal of used items.
Conclusion
Raymour & Flanigan has established itself as a leader in the furniture industry by providing a wide range of high-quality products, excellent customer service, and flexible financing options. Whether you are furnishing a single room or an entire home, Raymour & Flanigan offers a broad selection of furniture to suit your needs. The company’s commitment to sustainability and customer satisfaction has helped it build a loyal customer base, and its exceptional delivery and setup services make the shopping experience even more convenient.
With its rich history, wide product offerings, and dedication to customer service, Raymour & Flanigan continues to be a top choice for customers looking to furnish their homes with style, quality, and comfort.
FAQs
1. Does Raymour & Flanigan offer delivery services? Yes, Raymour & Flanigan offers white-glove delivery services, including the delivery and setup of furniture in your home. They also offer removal of old furniture.
2. Can I shop for Raymour & Flanigan products online? Yes, Raymour & Flanigan has an online store where you can browse and purchase their full catalog of furniture and home decor.
3. What financing options are available at Raymour & Flanigan? Raymour & Flanigan offers flexible financing options, including 0% interest financing for qualifying customers and a Raymour & Flanigan credit card with special benefits.
4. Can I return or exchange furniture purchased from Raymour & Flanigan? Yes, Raymour & Flanigan allows customers to return or exchange furniture within a specified period if they are not satisfied with their purchase.
5. What types of furniture does Raymour & Flanigan sell? Raymour & Flanigan offers a wide range of furniture, including living room furniture, bedroom furniture, dining room sets, mattresses, home office furniture, and outdoor furniture.
6. Does Raymour & Flanigan offer environmentally friendly products? Yes, Raymour & Flanigan is committed to sustainability and offers many products made with eco-friendly materials. The company also promotes recycling and responsible disposal of old furniture.
